How to delete your account in the Relynked app by Relynked Ltd, how to ask for it without the app, what is removed, and the few records we keep a while longer and why.
If you can no longer use the app, email privacy@relynked.com from the email on your account, or call 0911 567 1307. Tell us the phone number you sign in with and the business name. We confirm it is you, then delete the account exactly as the app would, and reply to say when it is done. If you connected through a Meta or Facebook account and remove Relynked there, Meta tells us and a deletion request is opened for you.
If you are a member of staff, or an owner who shares the business with another owner, only your own account is deleted, straight away: your name, phone number, email, password, PIN and photo. The business and its records stay with the owner. Anything you did in the business, such as an order you took, stays in its records under “Deleted user”.
If you are the only owner, you are deleting the business. It closes straight away: everyone is signed out, your staff can no longer sign in, and Remy stops answering your customers. You then have 30 days to change your mind by signing in again and choosing to keep it. After 30 days it is erased: your products and services, prices and stock, orders, bookings, customers, chats with customers and with Remy, opening hours, delivery or home service areas, staff accounts, and your photos and logo.
| Record | Kept for | Why |
|---|---|---|
| History of the bank account your customers were told to pay into | One year after the business is erased, then deleted | If money is ever sent to the wrong account, this shows which account was set and when, for any investigation |
| Changes you confirmed through Remy (for example a price change) | 90 days after the business is erased, then deleted | To settle any dispute about what was approved, and when |
| What your business paid Relynked | Six years, then deleted | Nigerian tax and accounting record-keeping |
While records are kept, the people in them are not: staff become “Deleted user” with no phone number, email or sign-in, and the business keeps no name or address. Nothing kept is used for anything else, and nothing is sold. This page and section 10 of the Privacy Policy say the same thing; the Privacy Policy is the source of truth if they ever differ.
Relynked Ltd, 7B Edegbe Street, off Giwa-Amu Street, GRA, Benin City, Edo State, Nigeria. Email: privacy@relynked.com. Phone: 0911 567 1307.