What this covers

This policy covers the subscription a business pays to Relynked Ltd (RC 9837720) for Relynked and Remy, the assistant inside it. Plans and prices are on our pricing page. This policy forms part of our terms of service.

Cancelling your subscription

• You can cancel at any time. There is no cancellation fee and no minimum term.
• When you cancel, your plan stays active until the end of the period you have already paid for. It then stops and you are not charged again.
• Your data is not deleted when you cancel. It is kept and handled as described in our privacy policy.

To cancel, contact us using the details below from the phone number or email address on your account, and tell us the name of your business.

Monthly plans

• Your first 7 days. If you cancel within 7 days of your very first payment to Relynked, we refund that payment in full.
• After that. We do not refund a month that has already started, even if you only used part of it. Your plan keeps working until the end of that month.

Yearly plans

• Within 14 days. If you cancel a yearly plan within 14 days of paying for it, we refund what you paid, minus the months you have used, charged at the normal monthly price for your plan. A month you have started counts as a month used.
• After 14 days. We do not refund the rest of the year. Your plan keeps working until the end of the year you paid for.

Duplicate or mistaken payments

If you pay us twice for the same period, pay more than you owe, or pay us by mistake, we refund the extra amount in full. We send it back to the account the payment came from within 7 working days of confirming the payment.

Your customers' payments

Relynked never holds or refunds money that customers pay to a business. When a customer pays a business for an order, that money goes directly to the business through a licensed payment company. It does not pass through Relynked.

Any refund of a customer's payment is between the customer and the business. A customer who wants their money back should contact the business they paid. This refund policy only covers what a business pays to Relynked for its subscription.

How to ask for a refund

1. Email hello@relynked.com or call 0911 567 1307.
2. Tell us the name of your business, the date and amount of the payment, and why you are asking for a refund.
3. We will reply within 2 working days to confirm whether the refund applies under this policy.
4. Approved refunds are paid back to the account the payment came from.

Refunds are paid in Nigerian naira. We do not charge a fee to process a refund.

Contact

Relynked Ltd, 7B Edegbe Street, off Giwa-Amu Street, GRA, Benin City, Edo State, Nigeria. Phone: 0911 567 1307. Email: hello@relynked.com.