What a business agrees to by running Relynked Business or Remy, in plain terms.
By creating an account, or by using Relynked Business or Remy on behalf of a business, that business accepts these terms. If someone is accepting on behalf of a business, they are confirming they have the authority to do so.
Relynked Ltd (RC 9837720) operates two products. Relynked Business is the operations and measurement system a venue runs day to day. Remy is the WhatsApp assistant that answers customer messages and, when directed by an owner, carries out specific authorised actions inside a business's own account.
A business owner is responsible for the staff accounts created under their business, and for making sure the information attached to those accounts is accurate. Login credentials should not be shared between staff members, since Relynked Business ties a given action, a price change, a stock adjustment, a reconciliation note, back to the account that made it, and a shared login breaks that trail. An owner is responsible for what happens under an account until they remove it or report it compromised.
The service may not be used for anything unlawful, to send unsolicited bulk messages, or in a way that breaches WhatsApp's own Business Messaging Policy, since Remy operates a business's WhatsApp connection on its behalf and that connection depends on staying within those rules. A business is responsible for making sure it only messages customers who have messaged it first or have otherwise given consent to be contacted. A business also agrees not to use Ask Remy to attempt an action it does not have the authority to make, and not to attempt to access another business's data through the platform.
Current plans and pricing are listed on the pricing page. Fees are billed as described at signup for the plan a business chooses, in Nigerian naira unless stated otherwise, and a business will be told in advance of any change before it takes effect on their account. Suspending an account for non-payment does not remove a business's data, which is retained for the period described in the Privacy Policy in case the account is reinstated.
What is collected, how it is used, and how to control it is set out in the Privacy Policy, which forms part of this agreement. A business keeps ownership of its own catalogue, transaction, and customer data at all times, we hold it to provide the service, not to claim it as our own.
Relynked Ltd owns Relynked Business, Remy, and the software behind both. Nothing in these terms transfers that ownership to a business using the service. A business retains ownership of its own business data, as described above.
We aim to keep both products available and reliable, and we take reasonable steps toward that, but we do not guarantee uninterrupted access. Planned maintenance and unexpected issues can both cause short periods of downtime.
A business may stop using the service at any time. We may suspend or close an account that breaches these terms, particularly the acceptable use section, or that puts other businesses' data at risk. Data is handled after termination as described in the Privacy Policy's retention section.
The service is provided on an as-is basis. To the extent permitted by Nigerian law, Relynked Ltd is not liable for indirect or consequential losses arising from use of the service, and our liability for any claim is limited to the fees paid for the service in the three months before the claim arose.
These terms are governed by the laws of the Federal Republic of Nigeria.
If these terms change, the update appears on this page with a new effective date above. Continuing to use the service after a change takes effect means a business accepts the update.
Relynked Ltd, 7B Edegbe Street, off Giwa-Amu Street, GRA, Benin City, Edo State, Nigeria. Phone: 0916 221 6711. Email: hello@relynked.com.